(Renew) faq

Pre-loved (or brand new) Nation clothes curated by our community, just for you.

Not yet. (RENEW) is not currently available to buyers outside of the United States, so we’re unable to fulfill international shipping orders at this time.

Find what you want. Add to your cart. And go through the checkout process like you normally would when you’re shopping at Nation.

We ask our sellers to fulfill your order within 3 business days. Your order will ship with a tracking number, and typically arrives within 3-5 days of being shipped.

After your order has been delivered, you’ll get an email to confirm it’s arrived and rate what you bought. (This is your chance to let us know if your order is in the exact condition as described.) If it is, don’t forget to give your seller a great rating. If not, let us know within three days through the form, and one of our customer service reps will reach out to help.

All pre-loved purchases are final sale unless the item is not in the condition described by the seller. If that happens, you can open a dispute after your order has been delivered. If we confirm the dispute, we’ll issue a refund and ask that you ship the item back ASAP. 

If you have any questions or concerns, you can always reach us at hello@nationltd.com.

Maybe you missed out on something you were eyeing. Or maybe you let your sister-in-law borrow a few things and they’re “still at the dry cleaner’s”. (It happens.)

(RENEW) is our dedicated marketplace for buying and selling (brand new, lightly-loved, or well-loved) Nation essentials.